1st April 2020

 

Dear Customer,

This is an update to our Statement issued 24 March.

Office hours

In order to facilitate social distancing and home-working, our offices are now closed, and we are unable to take telephone enquiries.

However our customer email will be regularly monitored, so if you have an urgent enquiry about your order please email orders@cherrytreepreserves.co.uk

Online trade

We are currently experiencing unprecedented demand through our on-line shop, which may lead to a 1- or 2-day delay on despatch of your order. Our courier partners are also under immense pressures and dealing with staff shortages, consequently there may also be an additional small delay on delivery.

We expect delivery to arrive with you 3 to 4 working days after order, though very occasionally there may a small additional delay. Please bear with us.

Cherry Tree online promotions

Our March promotions have now expired. However, if you are ordering with us for the first time, we can still offer free delivery to our new on-line customers who spend £10 or more on their first order. Please register with us and use the code WELCOME at checkout.

Thank you for our support.

We will endeavour to keep you updated on any further changes we are making that my affect availability. In the meantime, thank you for your support and understanding in these challenging times.

Gavin Brooking & Mark Teideman
Joint Owners