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Refunds and Returns

Orders

Are accepted by us on the understanding that the terms and conditions have been understood and accepted by you.

Prices

We aim to maintain our prices for 12 months (January 2015 - January 2016) but regret that if extraordinary circumstances occur it may be necessary to pass on, without notice, any increases over which we have no control.

Payments

Payments will only be accepted through the online payment system provided.

VAT & Duty

Where applicable, these are charged at the current rate (January 2015). We reserve the right to change prices subject to a change in the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT is charged on the due amount only.

Amendments

We reserve the right in the event of an item not being available to substitute with an item(s) of equal or greater value.) The cost of substituted goods and postage will be refunded if felt to be an unacceptable substitute.

Delivery / Claims

Please ensure that a full and correct address is given (with postcode) as any additional carriage costs resulting from errors will be charged. Delivery charges are as those listed on the separate order form. All items are insured. Claims for breakages or other damage must be made in writing to 'The Cherry Tree' within 3 days of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.

Liability

The Cherry Tree shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.

Refunds

Refunds will only be given for faulty or damaged goods, please return the item(s) with proof of purchase. (Refunds, including postage, will only be credited with the same payment method as the original purchase)

Cancelled Orders

Customers have the right to cancel an order within seven working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods to The Cherry Tree.

Delivery Terms & Conditions

The Cherry Tree (UK) Ltd aim to deliver your goods within 48hrs of placing your order to any part of the UK Mainland using Fedex. The UK Mainland delivery charge is £4.95. Northern Ireland £20.00 this is associated with packaging, and handling.

Delivery Policy

It is the Customers responsibility to ensure all delivery address/details for the order are correct, The Cherry Tree (UK) Ltd cannot accept any responsibility or costs for non delivery to the intended recipient or losses in such circumstances. Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the customer. The Cherry Tree (UK) Ltd can not accept responsibility or costs incurred in such circumstances e.g. recipient being on holiday etc, on day of delivery. The Cherry Tree (UK) Ltd can not accept responsibility or any costs incurred as the result of a delay in delivery by Fedex due to adverse weather conditions or accident. Where damage has occurred due to such delay, a replacement will be dispatched to the recipient.

Registered Office:

The Cherry Tree (UK) Ltd, The Old Hemp Store, North Mills, Bridport, Dorset, DT6 3BE

Company Registration No: 0640 3718

Manufacturing Site

The manufacturing site has been supported by the Rural Development Programme for England, for which Defra is the Managing Authority, part financed by the European Agricultural Fund for Rural Development: Europe investing in rural areas. It has been grant funded through the HOTSW LEP REG Programme and delivered by Devon County Council on behalf of the Heart of the South West (HotSW) Local Enterprise Partnership. More Information