Are accepted by us on the understanding that the terms and conditions have been understood and accepted by you.

Offers & Promotions

We reserve the right to withdraw promotions at any time without notice. Please note that free promotional products have limited stock and we cannot offer substitutes or cash alternatives. Where a promotion requires a discount code we will only accept orders where a valid code has been used and accepted at checkout. We reserve the right to cancel orders where an offer has been used in conjunction with other offers or has been used by a customer for more than one order. Competition winners will be contacted using details provided.


Payments will only be accepted through the online payment system provided.

VAT & Duty

Where applicable, these are charged at the current rate (January 2018). We reserve the right to change prices subject to a change in the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT is charged on the due amount only.


We reserve the right in the event of an item not being available to substitute with an item(s) of equal or greater value. The cost of substituted goods and postage will be refunded if felt to be an unacceptable substitute.

Delivery / Claims

Please ensure that a full and correct address is given (with postcode) as any additional carriage costs resulting from errors will be charged. Delivery charges are as those listed on the separate order form. All items are insured. Claims for breakages or other damage must be made in writing to 'The Cherry Tree' within 3 days of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.


The Cherry Tree (UK) Ltd shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.

Cancelled Orders

Customers have the no-obligation right to cancel an order within fourteen working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods to The Cherry Tree (UK) Ltd.

Gift Vouchers

Vouchers can only be used towards one transaction.
Vouchers can only be used towards to the value of goods, any delivery charges incurred are payable at checkout.
Vouchers cannot be part exchanged for cash. No change given on Vouchers not used to their full value.
Vouchers have a 12 month validity period.

Registered Office

The Cherry Tree (UK) Ltd, The Old Hemp Store, North Mills, Bridport, Dorset DT6 3BE

Company Registration No: 06403718