Terms & Conditions
OrdersAre accepted by us on the understanding that the terms and conditions have been understood and accepted by you.
Payments will only be accepted through the online payment system provided.
VAT & DutyWhere applicable, these are charged at the current rate (January 2018). We reserve the right to change prices subject to a change in the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT is charged on the due amount only.
AmendmentsWe reserve the right in the event of an item not being available to substitute with an item(s) of equal or greater value. The cost of substituted goods and postage will be refunded if felt to be an unacceptable substitute.
Delivery / ClaimsPlease ensure that a full and correct address is given (with postcode) as any additional carriage costs resulting from errors will be charged. Delivery charges are as those listed on the separate order form. All items are insured. Claims for breakages or other damage must be made in writing to 'The Cherry Tree' within 3 days of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.
LiabilityThe Cherry Tree (UK) Ltd shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.
Cancelled OrdersCustomers have the no-obligation right to cancel an order within fourteen working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods to The Cherry Tree (UK) Ltd.
Gift VouchersVouchers can only be used towards one transaction.
Vouchers can only be used towards to the value of goods, any delivery charges incurred are payable at checkout.
Vouchers cannot be part exchanged for cash. No change given on Vouchers not used to their full value.
Vouchers have a 12 month validity period.
The Cherry Tree (UK) Ltd, The Old Hemp Store, North Mills, Bridport, Dorset DT6 3BE
Company Registration No: 06403718