Terms of service

Orders

Are accepted by us on the understanding that the terms and conditions have been understood and accepted by you.

Offers & Promotions

We reserve the right to withdraw promotions at any time without notice. Please note that free promotional products have limited stock and we cannot offer substitutes or cash alternatives. Where a promotion requires a discount code we will only accept orders where a valid code has been used and accepted at checkout. We reserve the right to cancel orders where an offer has been used in conjunction with other offers or has been used by a customer for more than one order. Competition winners will be contacted using details provided.

Payments

Payments will only be accepted through the online payment system provided.

VAT & Duty

Where applicable, these are charged at the current rate (January 2021). We reserve the right to change prices subject to a change in the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT is charged on the due amount only.

Amendments

We reserve the right in the event of an item not being available to substitute with an item(s) of equal or greater value. The cost of substituted goods and postage will be refunded if felt to be an unacceptable substitute.

Cancelled Orders

Customers have the no-obligation right to cancel an order within fourteen working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods to The Cherry Tree (UK) Ltd.

Gift Vouchers

Vouchers can only be used towards one transaction.
Vouchers can only be used towards to the value of goods, any delivery charges incurred are payable at checkout.
Vouchers cannot be part exchanged for cash. No change given on Vouchers not used to their full value.
Vouchers have a 12 month validity period.

Registered Office

Unit 38 Martock Business Park, Great Western Road, Martock, Somerset, United Kingdom, TA12 6HB

Company Registration No: 06403718